Shipping & Returns

 

Roasting & Packing

All of our coffee is roasted in Hatfield and packed with care. Each bag is flushed with nitrogen to preserve freshness, meaning your coffee can be enjoyed for up to six months from the roast date printed on the bag.

Our 250g and 100g bags are made from post-consumer recycled (PCR) plastic and feature a one-way valve. They can be recycled with carrier bags and other soft plastics where facilities exist.

For best results, we recommend buying whole bean and grinding just before brewing. If you don’t have a grinder, you can select your preferred brew method and we’ll grind the coffee for you.

We roast and pack coffee Monday to Thursday, excluding Bank Holidays.

Dispatch

Orders are packed and dispatched Monday to Friday, excluding Bank Holidays.

  • Orders placed before 9:00am (weekday) are usually dispatched the same day

  • Orders placed after this time will be dispatched as quickly as possible, but same-day dispatch cannot be guaranteed

Please ensure your delivery address is correct at checkout. We can’t be held responsible for delays or losses caused by incorrect address details.

For large orders (over 20kg UK, 4kg Europe, or 2kg Rest of World), please contact us in advance so we can quote shipping costs.

UK Shipping

We offer the following UK delivery options:

  • Royal Mail 48 Tracked (2–5 working days) – £3.95 or free on orders over £25

  • Royal Mail 24 Tracked (1–2 working days) – £4.50

  • Royal Mail Special Delivery (next working day before 1pm) – £8.00

  • UPS (orders over 2kg) – £8.00

All UK subscriptions are sent free via Royal Mail 48 Tracked.

Orders weighing 2kg or more may be shipped via Royal Mail 24 or UPS. Some high-value or fragile items, such as grinders and automatic brewers, are shipped via UPS as standard to ensure safe and secure delivery.

Please note that orders placed for Sage, Lelit, Baratza and La Marzocco equipment are drop shipped and will take up to 10 days to be delivered. 

Europe & International Shipping

Following Brexit, EU orders may be subject to customs clearance, import duties, or local taxes. These charges are not calculated at checkout and are the responsibility of the recipient. We recommend checking with your local customs authority before ordering.

International orders over 2kg are dispatched via UPS International, with shipping costs calculated based on weight and destination.

  • Royal Mail international deliveries typically arrive within 5–10 working days for Europe

  • Rest of World deliveries may take longer

If your international order hasn’t arrived within 28 days of dispatch, please get in touch and we’ll help resolve it.

Returns & Replacements

Coffee
We want every cup you brew to be delicious and consistent. Because of the nature of the product, we don’t accept returns on coffee. However, if the coffee isn’t up to standard, please contact our support team at betterbrewing@workshopcoffee.com. We’ll be happy to send a replacement and can also offer brewing tips if needed. Please note we cannot replace coffee if the order was incorrect on your end.

If your UK order hasn’t arrived within 14 days of dispatch, please contact us so we can investigate.

Hardware & Equipment
If your equipment is faulty or damaged on arrival, you have 28 days from receipt to contact us at shop@workshopcoffee.com. We’ll then arrange a replacement, refund, or collection. Items must be in original, saleable condition and unused to qualify.

Please note that we only accept returns for purchases made directly through www.workshopcoffee.com. If you purchased from a wholesale partner or our Belgravia cafe please contact them directly.

Faulty Goods
On rare occasions, hardware may be faulty. If this is the case, contact shop@workshopcoffee.com and we’ll assist. Damage from normal wear, misuse, or long-term use is not considered a manufacturing fault.