We dispatch orders from Monday to Friday (excluding public holidays).

Following payment, your subscription package will leave us on the next working day. 

We’re dedicated to sourcing, roasting and sending you the best coffee possible, so the coffee you receive will be dictated by coffee growing and harvesting seasons around the world. Your coffee will therefore change throughout the year, but it will always be fresh and delicious.

We dispatch all of our UK subscription packages using Royal Mail's 48 hour service as standard.

For Europe and Rest of World deliveries, we ship via Royal Mail using a tracked service where possible.

Following changes resulting from Brexit, some EU orders will be subject to customs clearance, import taxes, country-specific charges and/or local country tax. Unfortunately, we cannot accept responsibility for these charges. We suggest contacting your local customs office or their website for more information before purchasing.

Yes. We all need a holiday from time to time and if you’re not going to be around for a while you can pause your subscription by logging into your customer account. Once in, you can pause and choose a resume date that works for you.

Please note, once activated, gift subscriptions aren’t able to be paused by the recipient.

We ship almost completely worldwide, but due to difficulties in delivery are unable to fulfil orders for Russia, Saudi Arabia and Kuwait. For the same reason, we are only able to dispatch orders to the UAE where a PO box number is provided. To avoid disappointment, all orders that do not include this will be refunded.

Following changes resulting from Brexit, some EU orders will be subject to customs clearance, import taxes, country-specific charges and/or local country tax. Unfortunately, we cannot accept responsibility for these charges. We suggest contacting your local customs office or their website for more information before purchasing.

Because we following growing and harvesting seasons around the world to ensure you have the freshest and best coffee possible to hand, our range changes continually.

Whilst that means the coffee’s we have available throughout the year will change, you are more than welcome to get in touch with us to request a coffee again (before it’s gone until next year). We’ll then do our best to ensure you receive it frequently while we’re roasting it.

You can and it’s incredibly easy. Simply login to your subscription member profile and you can make the changes yourself. 

If you require any further assistance, just send us an email. 

Yes – we offer pre-ground options on our espresso and subscription services. Just select the option that's right for your preferred brewing method.

If you are looking for a grinder, we've a range of manual and electric grinders on offer, capable of grinding consistently for everything from French Press through to espresso.

You can shop the full range here.

If you choose the ‘It’s for me’ option, you’ll sign-up to an ongoing subscription. That means you’ll continue to get your chosen quantity of coffee at your selected frequency (weekly, fortnightly or monthly) until you choose to either pause or cancel your subscription.

If you choose the ‘It’s a gift’ option, you’ll be given the option of a pre-defined subscription duration of either one, three or six months.

Once you’ve selected your desired subscription and gone through the checkout process, you’ll be sent an e-mail that gives you access to your account and profile. Here you’ll be able to manage your personal details, as well as pause or cancel your subscription.

Cancellation is effective immediately and so you won’t be billed again.

If you’ve been given a gift voucher for a subscription, you can simply select the ‘Redeem My Code’ button at the top of the Subscriptions page and enter the code displayed on your card or gift certificate.

We do everything we can to ensure we’re working in a way that’s as sustainable and environmentally friendly as possible.

When it comes to our packaging, all of our online and subscription deliveries come in a home compostable mailer bag. Simply remove the postage label and place it in your compost bin. 

The additional materials you receive in your delivery are not only recyclable, but made from recycled materials.

Our 250g bags for whole bean and pre-ground coffee are certified carbon neutral.