Returns & Refunds
We'll then be in touch to troubleshoot the issue.
Once your email has been received, we will then be in touch to arrange the delivery of a replacement item, a refund and/or organise its collection.
Returned items must be in saleable condition in order to qualify for a refund or like-for-like exchange. They should be returned to us in their original packaging and unused.
Please also note that we can only accept purchases made directly from www.workshopcoffee.com. If you've purchased a Workshop Coffee product from one of our wholesale partners or one of our coffeebars, please reach out to them directly to arrange your return.
On rare occasions, hardware product faults can occur. If you think the piece(s) of hardware you've purchased has/have suffered a manufacturing fault, please contact us at firstname.lastname@example.org. Items that are damaged due to excessive or long-term usage are not considered faulty.