Collection: Subscription FAQs

Subscription FAQs

Where do you ship to?

Wherever you are, we can get the best coffee possible to you. We ship UK-, Europe- and worldwide.

What if I’m not home?

If you subscribe to either a 250g or 500g subscription, you won’t even need to be around to take receipt. Our coffee bags have been custom made to fit through almost every conceivable letterbox.

How much will I pay for shipping?

All shipping and packaging costs are included in the quoted price of your chosen subscription. You’ll notice as you switch between delivery location, bag size and order frequency the price will change to reflect your preference.

Can I pick a start date for a gift subscription?

You don't need to. On purchasing a gift subscription, we send you a voucher code via e-mail. Once you've passed this on to the recipient, they can redeem the chosen subscription whenever they're ready.

Can I get my coffee ground?

To ensure absolute freshness, we send your beans whole and recommend you grind as you go to maximise the aroma, taste and flavour of your coffee. We have a couple of grinders available in our online shop that will allow you to brew fresh at home; a Porlex Hand Grinder or an electric Wilfa Grinder. 

As a subscriber, do I get anything else with my coffee?

Every coffee delivery will be accompanied by detailed information about its growing, production and how we came to secure it. As a subscription customer, you’ll also be first in line for small, obscure lots, as well as any special release coffees we come across.

When will my order be posted?

Subscription orders are currently roasted, packed and shipped on Tuesday. If your order is placed on a Tuesday, your first subscription package will be dispatched the following week and at weekly, fortnightly or monthly intervals thereafter.  

Which coffee will I be receiving?

That depends. We’re dedicated to sourcing, roasting and sending you the best coffee possible, so what you receive will be dictated by coffee growing seasons around the world.

What if I need to pause my subscription?

That’s not a problem – we all need a holiday from time to time. If you’re not going to be around for a while, you can pause your subscription and have it automatically start again on a date of your choosing. Alternatively, you can put it on hold until you choose to resume it manually.

How long am I subscribing for?

If you choose the ‘It’s for me’ option, you’ll sign-up to an ongoing subscription. That means you’ll continue to get your chosen quantity of coffee at your selected frequency (weekly, fortnightly or monthly) until you choose to either pause or cancel your subscription. 

If you choose the ‘It’s a gift’ option, you’ll be given the option of a pre-defined subscription duration of either one, three or six months.  

When will my order arrive?

All our coffee is shipped using Royal Mail up to 2kg and UPS for orders 2kg+. Whilst most deliveries should arrive in two to three working days for UK orders and five to ten working days for Europe and the Rest of the World, Royal Mail and UPS require us to allow up to 28 days for delivery. 

For UK orders, if you have not received your parcel within 14 days of the dispatch date, please contact us so we can address and rectify the situation. 

For all overseas orders (Europe and Rest of the World), if your parcel does not arrive within 21 days of the dispatch date we will resend the order via a tracked service. The extra shipping charge will be at the expense of the customer. 

Please ensure your address is accurate when ordering, as we cannot be held responsible for shipping errors caused by incorrect information. 


How do I cancel my subscription?

Once you’ve selected your desired subscription and gone through the checkout process, you’ll be sent an e-mail that gives you access to your account and profile. Here you’ll be able to manage your personal details, as well as pause or cancel your subscription. 

Cancellation is effective immediately and so you won’t be billed again. 

How is payment taken?

Payments are charged to the chosen credit or debit card you used to sign-up to our subscription service. The first payment will be charged upon completion of your transaction and your first order will be dispatched on the next available Tuesday. Payments will then be taken at your chosen interval (weekly, fortnightly or monthly) based on your initial sign-up date. 

As an example, if your initial payment was made on Thursday 11th March and you opted for a fortnightly delivery, your next payment would be taken on Thursday 25th March.

You can see your next billing date and update your payment details any time by logging in to your subscription account. 

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