We dispatch orders from Monday to Friday (excluding public holidays).
Following payment, your subscription package will leave us on the next working day.

If you reside in the UK, you can expect your subscription package to arrive within 2-3 working days of dispatch. For Europe and Rest of the World orders, we expect them to arrive within 5-10 working days.
If you’ve not received your order within the above-stated timeframe, please contact our customer support team who will ensure this is rectified quickly.
Following changes resulting from Brexit, some EU orders will be subject to customs clearance, import taxes, country-specific charges and/or local country tax. Unfortunately, we cannot accept responsibility for these charges. We suggest contacting your local customs office or their website for more information before purchasing.

If you subscribe to either a 250g or 500g subscription, you won’t even need to be around to take receipt. Our coffee bags have been custom made to fit through almost every conceivable letterbox.

Yes. We all need a holiday from time to time and if you’re not going to be around for a while you can pause your subscription by logging into your customer account. Once in, you can pause and choose a resume date that works for you.

We ship almost completely worldwide, but due to difficulties in delivery are unable to fulfil orders for Russia, Saudi Arabia and Kuwait. For the same reason, we are only able to dispatch orders to the UAE where a PO box number is provided. To avoid disappointment, all orders that do not include this will be refunded.
Following changes resulting from Brexit, some EU orders will be subject to customs clearance, import taxes, country-specific charges and/or local country tax. Unfortunately, we cannot accept responsibility for these charges. We suggest contacting your local customs office or their website for more information before purchasing.

You can and it’s incredibly easy. Simply login to your subscription member profile and you can make the changes yourself.
If you require any further assistance, just send us an email.

Because we following growing and harvesting seasons around the world to ensure you have the freshest and best coffee possible to hand, our range changes continually.
Whilst that means the coffee’s we have available throughout the year will change, you are more than welcome to get in touch with us to request a coffee again (before it’s gone until next year). We’ll then do our best to ensure you receive it frequently while we’re roasting it.